Terms of Service

1. Definitions

• “Account” means the account you register to access the Service.
• “Connected Platform” means any third-party service (such as Shopify, Google Ads, or Meta) that you authorize Revenome to access.
• “Customer Data” means any data you submit to the Service or authorize the Service to retrieve from a Connected Platform, including data about your end-customers.
• “End-Customer” means a customer of yours whose data flows through the Service via a Connected Platform.
• “Subscription” means a paid plan to access the Service.

2. The Service

Revenome provides a software-as-a-service analytics platform for e-commerce merchants. The Service ingests data from Connected Platforms and presents analytics, dashboards, and reports. We may modify, add, or remove features at any time. We will provide reasonable notice of material changes that adversely affect existing functionality.

3. Account Registration and Eligibility

3.1 Eligibility

To use the Service, you must:

• Be at least 18 years of age
• Have the legal authority to enter into a binding contract
• Be using the Service for legitimate business purposes

3.2 Account Information

You agree to provide accurate, current, and complete information and to keep it up to date.

3.3 Account Security

You are responsible for maintaining the confidentiality of your Account credentials and for all activities under your Account. Notify us immediately at roman@revenome.com of any unauthorized access.

4. Subscriptions, Fees, and Payment

4.1 Plans and Pricing

Pricing is published at revenome.com or as agreed in a separate order form. We may change pricing for new Subscriptions at any time. Changes to existing Subscriptions take effect at the next renewal with at least 30 days' notice.

4.2 Free Trials and Beta Access

We may offer free trials or beta access. Beta features are provided “as is” and may be discontinued without notice.

4.3 Billing

Subscription fees are billed in advance on a recurring basis. All fees are exclusive of applicable taxes. You authorize us to charge the payment method on file.

4.4 Refunds

Subscription fees are non-refundable except where required by applicable law.

5. Acceptable Use

You agree not to:

• Use the Service in violation of any applicable law
• Reverse engineer, decompile, or extract the source code of the Service
• Circumvent access controls, rate limits, or security features
• Use the Service to send spam, malware, or harmful content
• Resell or redistribute the Service without prior written consent
• Interfere with or disrupt the Service or its infrastructure
• Process personal data without a valid legal basis

We may suspend or terminate Accounts that violate this Section.

6. Customer Data

6.1 Ownership

You retain all rights, title, and interest in Customer Data. We claim no ownership.

6.2 License to Revenome

You grant Revenome a worldwide, non-exclusive, royalty-free license to process Customer Data solely as necessary to provide and improve the Service.

6.3 Your Responsibilities

You represent and warrant that:

• You have all necessary rights and consents to provide Customer Data
• Your collection and use of End-Customer data complies with applicable data protection laws

6.4 Data Processing

When the Service processes personal data on your behalf, Revenome acts as a data processor and you act as a data controller. The terms are governed by our Data Processing Agreement.

7. Connected Platforms

You are solely responsible for:

• Authorizing Revenome to access Connected Platforms
• Complying with the terms of service of each Connected Platform
• Maintaining valid access to your Connected Platform accounts

Connected Platforms are independent services. We do not guarantee availability or accuracy of data from Connected Platforms. Changes or outages of Connected Platforms may impact the Service, and Revenome is not liable for such impacts.

8. Intellectual Property

The Service, including all software, designs, and documentation, is owned by Revenome and protected by intellectual property laws. We grant you a limited, non-exclusive, non-transferable, revocable license to use the Service in accordance with these Terms.

“Revenome” and the Revenome logo are trademarks of ROMAN DRUZYK PR BEOGRAD.

9. Confidentiality

Each party may receive non-public information from the other. Each party agrees to use confidential information only as needed to perform under these Terms, protect it with reasonable care, and not disclose it to third parties except to employees or sub-processors bound by similar obligations.

10. Service Availability

We aim to provide the Service with reasonable availability but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable for maintenance, updates, or due to factors beyond our control.

11. Disclaimers

Except as expressly stated in these Terms and to the maximum extent permitted by applicable law, the Service is provided “as is” and “as available”. Revenome disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and accuracy of data.

You acknowledge that business decisions made in reliance on data or analytics provided by the Service are your sole responsibility.

12. Limitation of Liability

Neither party shall be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost revenue, or lost data.

Revenome's total aggregate liability shall not exceed the greater of: (a) the amount you paid to Revenome in the twelve months preceding the claim, or (b) one hundred euros (€100).

Nothing in these Terms limits liability for gross negligence, willful misconduct, death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under applicable law.

13. Indemnification

You agree to indemnify and hold harmless Revenome from any claims, damages, liabilities, and expenses arising from your breach of these Terms, misuse of the Service, violation of applicable law, or Customer Data you submit.

14. Term and Termination

Termination by You

You may terminate your Subscription at any time through Account settings or by contacting roman@revenome.com. Termination takes effect at the end of the current billing period.

Termination by Revenome

We may suspend or terminate access immediately for material breach, upon 30 days' notice for other reasons, or if required by law.

Effect of Termination

Upon termination, your access ends. We will delete Customer Data within 30 days, except as required by law. You may request a data export before termination.

15. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Republic of Serbia. Any dispute shall be submitted to the exclusive jurisdiction of the competent courts in Belgrade, except where applicable mandatory law requires otherwise.

Before initiating formal proceedings, the parties agree to attempt in good faith to resolve any dispute by contacting roman@revenome.com.

16. Changes to These Terms

We may update these Terms from time to time. Material changes will be communicated by email at least 14 days before taking effect, and by posting the updated Terms at revenome.com/terms. Continued use after the effective date constitutes acceptance.

17. Force Majeure

Neither party is liable for failure or delay due to causes beyond its reasonable control, including natural disasters, war, government action, internet outages, or third-party service failures.

18. Miscellaneous

• Entire Agreement: These Terms, together with the Privacy Policy and any Data Processing Agreement, constitute the entire agreement.
• Assignment: You may not assign these Terms without our consent. Revenome may assign in connection with a merger or acquisition.
• Severability: If any provision is unenforceable, the remaining provisions remain in effect.
• No Waiver: Failure to enforce any provision is not a waiver.
• Language: These Terms are written in English. The English version controls in case of conflict.

19. Contact

ROMAN DRUZYK PR BEOGRAD (Revenome)
Resavska 33, 11100 Belgrade, Serbia
PIB: 114858775 · MB: 67908651

Email: roman@revenome.com